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About PPE Supply Canada
Is PPE Supply Canada authorized to sell medical devices?
Who is PPE Supply Canada?
Where are you located?
Where do you ship from?
What payment methods do you accept?
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Order Returns & Cancellations
How do I cancel my order?
What is your return policy?
Do you offer tiered / wholesale pricing?
What is your lead time for wholesale orders?
Are all products available for wholesale?
Do you offer special pricing for non-profit/charitable organizations?
Online Order FAQs
How can I get an update on my order?
I never received any emails.
Can I be notified when a product is restocked?
Order Cancellation & Wrong Address Policy
How do subscriptions work?
How can I edit/pause/cancel my subscription?
SHIPPING & DELIVERY
How much does shipping cost?
How long does it take to ship my order?
How long does it take for delivery in Toronto?
How do I track my order?
Why is my order delayed? What can I do?
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Missing / Incorrect / Damaged Item(s) Received
The order I received is incorrect.
My products arrived damaged, what should I do?
My item is defective (i.e., ear loops are snapping or nose bridge piece is missing, etc.). What should I do?
Are all of your products made in Canada?
Where are your products manufactured?
What are the materials of the nose bridge piece?
Do your masks contain non-woven polypropylene filter fabric?
What is ASTM?
Do your disposable masks contain graphene, latex or fibreglass?
What is each of the levels offered for ASTM-rated face masks?
How effective are your ASTM-rated masks in comparison to other masks, such as an N95/KN95?
What is the difference between your ASTM-rated and unrated masks?
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KN95 / N95 MASKS
Are the N95 / KN95 Masks reusable / washable? How long are they effective for?
How effective are N95/KN95 Masks in comparison to other masks, such as surgical and cloth masks?
Which type of N95 / KN95 mask is right for me? Cup, cone or willow-leaf?
What size of N95 / KN95 is right for me?
Do your N95 / KN95 masks feature a nose bridge piece?
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Can I wear a face shield more than the recommended 15+ times?
Is a face shield a replacement for a mask?
Are your face shields latex-free?
Is the interior filter layer of your cloth masks made with melt-blown polypropylene?
What are your cloth masks composed of?
How effective are cloth masks in comparison to other masks such as a KN95/N95?
What are the filers that come with your reusable masks?
How do I care for my cloth mask?
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Rapid Antigen Test Kits
Have your test kits been approved by Health Canada?
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