FAQ

About PPE Supply Canada 7

• Is PPE Supply Canada authorized to sell medical devices?
• Who is PPE Supply Canada?
• Where are you located?
• Where do you ship from?
• What payment methods do you accept?

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Order Returns & Cancellations 2

• How do I cancel my order?
• What is your return policy?

Wholesale 4

• Do you offer tiered / wholesale pricing?
• What is your lead time for wholesale orders?
• Are all products available for wholesale?
• Do you offer special pricing for non-profit/charitable organizations?

Online Order FAQs 3

• How can I get an update on my order?
• I never received any emails.
• Can I be notified when a product is restocked?

Policies 4

• Shipping Policy
• Refund policy
• Order Cancellation & Wrong Address Policy
• Subscription policy

Subscriptions 2

• How do subscriptions work?
• How can I edit/pause/cancel my subscription?

Shipping FAQs 11

• How much does shipping cost?
• How long does it take to ship my order?
• How long does it take for delivery in Toronto?
• How do I track my order?
• Why is my order delayed? What can I do?

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Missing / Incorrect / Damaged Item(s) Received 3

• The order I received is incorrect.
• My products arrived damaged, what should I do?
• My item is defective (i.e., ear loops are snapping or nose bridge piece is missing, etc.). What should I do?

General 4

• Are all of your products made in Canada?
• Where are your products manufactured?
• What are the materials of the nose bridge piece?
• Do your masks contain non-woven polypropylene filter fabric?

Disposable Masks 9

• What is ASTM?
• Do your disposable masks contain graphene, latex or fibreglass?
• What is each of the levels offered for ASTM-rated face masks?
• How effective are your ASTM-rated masks in comparison to other masks, such as an N95/KN95?
• What is the difference between your ASTM-rated and unrated masks?

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KN95 / N95 MASKS 7

• Are the N95 / KN95 Masks reusable / washable? How long are they effective for?
• How effective are N95/KN95 Masks in comparison to other masks, such as surgical and cloth masks?
• Which type of N95 / KN95 mask is right for me? Cup, cone or willow-leaf?
• What size of N95 / KN95 is right for me?
• Do your N95 / KN95 masks feature a nose bridge piece?

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Face Shields 3

• Can I wear a face shield more than the recommended 15+ times?
• Is a face shield a replacement for a mask?
• Are your face shields latex-free?

Cloth Masks 6

• Is the interior filter layer of your cloth masks made with melt-blown polypropylene?
• What are your cloth masks composed of?
• How effective are cloth masks in comparison to other masks such as a KN95/N95?
• What are the filers that come with your reusable masks?
• How do I care for my cloth mask?

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Rapid Antigen Test Kits 1

• Have your test kits been approved by Health Canada?