Once your order has been placed, an order confirmation email is automatically sent to the email address used to submit the order.
This email includes important information regarding your order, including the products you selected, the quantity of each item, your shipping and billing addresses, total payment, payment method in addition to your order number. Your order number will be listed in both the email as well as the subject line.
Once your order has been shipped, a shipping confirmation email is automatically sent to the email address used to submit the order. This shipping confirmation will include similar order details listed above, in addition to your tracking number and shipping provider.
Depending on whether or not you've signed up for our mailing list, PPE Supply Canada periodically sends out email updates, newsletters and announcements to your inbox. If you feel that you are experiencing issues receiving these emails, please check in on the following:
Check your junk folder.
Confirm that you did not use another email address when submitting an order with us.
If you still are not able to locate an email from us, there is likely a typo within your email address. Not to worry! Here are the next steps you can take:
Please contact us at firstname.lastname@example.org and include the following information:
The first and last name used on the order, the date that the order was placed, what products were selected for the order, the correct email address and the shipping address.
Our representatives will do their best to locate your order and update it with the correct email address. Once it has been adjusted, we can then re-send any notifications or emails that were missed!