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Knowledge base
GENERAL
About PPE Supply Canada
7
Is PPE Supply Canada authorized to sell medical devices?
Who is PPE Supply Canada?
Where are you located?
Where do you ship from?
What payment methods do you accept?
View all 7
Order Returns & Cancellations
2
How do I cancel my order?
What is your return policy?
Wholesale
4
Do you offer tiered / wholesale pricing?
What is your lead time for wholesale orders?
Are all products available for wholesale?
Do you offer special pricing for non-profit/charitable organizations?
Online Order FAQs
3
How can I get an update on my order?
I never received any emails.
Can I be notified when a product is restocked?
Policies
4
Shipping Policy
Refund policy
Order Cancellation & Wrong Address Policy
Subscription policy
Subscriptions
2
How do subscriptions work?
How can I edit/pause/cancel my subscription?
SHIPPING & DELIVERY
Shipping FAQs
11
How much does shipping cost?
How long does it take to ship my order?
How long does it take for delivery in Toronto?
How do I track my order?
Why is my order delayed? What can I do?
View all 11
Missing / Incorrect / Damaged Item(s) Received
3
The order I received is incorrect.
My products arrived damaged, what should I do?
My item is defective (i.e., ear loops are snapping or nose bridge piece is missing, etc.). What should I do?
PRODUCT FAQs
General
4
Are all of your products made in Canada?
Where are your products manufactured?
What are the materials of the nose bridge piece?
Do your masks contain non-woven polypropylene filter fabric?
Disposable Masks
9
What is ASTM?
Do your disposable masks contain graphene, latex or fibreglass?
What is each of the levels offered for ASTM-rated face masks?
How effective are your ASTM-rated masks in comparison to other masks, such as an N95/KN95?
What is the difference between your ASTM-rated and unrated masks?
View all 9
KN95 / N95 MASKS
7
Are the N95 / KN95 Masks reusable / washable? How long are they effective for?
How effective are N95/KN95 Masks in comparison to other masks, such as surgical and cloth masks?
Which type of N95 / KN95 mask is right for me? Cup, cone or willow-leaf?
What size of N95 / KN95 is right for me?
Do your N95 / KN95 masks feature a nose bridge piece?
View all 7
Face Shields
3
Can I wear a face shield more than the recommended 15+ times?
Is a face shield a replacement for a mask?
Are your face shields latex-free?
Cloth Masks
6
Is the interior filter layer of your cloth masks made with melt-blown polypropylene?
What are your cloth masks composed of?
How effective are cloth masks in comparison to other masks such as a KN95/N95?
What are the filers that come with your reusable masks?
How do I care for my cloth mask?
View all 6
Rapid Antigen Test Kits
1
Have your test kits been approved by Health Canada?
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